Crafty Critters - Privacy Policy
Crafty Critters (Australia) Pty Ltd understands
and shares our customers' concerns about
how
personal
information
is collected, used and shared. We realise
our success depends on you our customers
and we want to assure you that we will
always handle your personal information
securely and carefully. This privacy policy
is provided to make you generally aware
of how Crafty Critters collects, uses and manages
personal information that it receives from
its customers.
Crafty Critters is committed to safeguarding
your information. This means that, among
other things, we will comply with all applicable
Australian privacy laws (Privacy Amendment
(Private Sector) Act 2001 and make our
staff aware of their obligations.
Why we collect information
Crafty Critters mainly collects personal information
to enable us to provide services or deliver
products to you, to complete transactions
with you or on your behalf and/or to better
understand your requirements and preferences.
How do we collect this information
We collect information at various times during a relationship with
you our customers and clients. The personal information we collect
is in most cases supplied by you when you register your details,
place an order or provide feedback to us. For the direct marketing
services, personal information is collected directly from individuals
on order forms, through telephone orders, by e-mail orders, at point
of Sale, through customer surveys and from entries in competitions
and our website.
We make every effort to ensure that personal
information we collect, use or disclose
is accurate.
Who do we share your information with?
We will often need to pass personal details such as your name and
address to companies who perform parts of our service delivery.
This includes organisations such as Australia Post, mail houses
and third party fulfillment contractors. We will not use your information
for purposes unrelated to the services we provide, unless we first
obtain your consent.
Protection of your personal information
We do not share, sell or rent any identifiable
personal information about you to any third
party without your permission.
Security
We use 128 Bit SSL encryption for all data transfers. We do not
store any credit card information on our website or database. We
take all reasonable steps to ensure the security and privacy of
your information. We take reasonable measures so that your personal
information is protected from unauthorised access and misuse.
Only specific employees in our customer
service, marketing and IT areas have access
to our customers personal information,
and this access is subject to strict controls
and procedures.
Other sites
Crafty Critters is not responsible for the
privacy practices of sites that are linked
to our website via hyperlinks, banner advertising
or otherwise. Please take care at all times
to check whose site you are visiting.
Direct Marketing
If you do not wish to receive direct marketing offers or catalogues
from Crafty Critters, please call our customer services centre on
1800 030 031 and we will remove you from our distribution list.
Your rights of access to personal information
we hold about you
You can ask us to provide you with access
to personal information we hold about you
(including for the purpose of advising
us of any inaccuracies). We will comply
with any such request to the extent required
by the Privacy Act. There is no fee for
making such a request or for providing
access to your personal information. We
will endeavour to respond to your request
within 14 days.
Contact us
Crafty Critters (Australia) Pty Ltd
Freecall (Within Australia): 1800 030
031
Phone: +61 3 6344 4939
Fax: +61 3 6344 1443
email: theteam@craftycritters.com.au
website: www.craftycritters.com.au
From time to time and in line with customer
expectations and legislative changes, our
privacy policies and procedures will be
reviewed and, if appropriate, updated.
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